How we work
You know what you are buying before we start
We start with a free diagnostic, using your data. If it makes sense to continue, we propose a fixed-price project: what's included, what's not and what the deliverable has to do.
The method
Four phases, always in this order
Phase 01
Initial diagnostic
A 45 to 60-minute meeting, free of charge. You walk us through your main processes and where they hurt.
You get
A one-page summary with the pain points and two or three prioritized opportunities. If it makes sense to continue, a fixed-price project proposal.
Phase 02
Operational audit
The first phase of the project. We review your processes with your own company data and with the people who run them every day.
Phase 03
Redesign and rollout
Short sprints, no surprises, with the end user involved from day one.
You get
The solution up and running and your team trained to use it.
QuO Forge · Implementation and supportPhase 04
Hypercare and measurement
30 days of adjustments after delivery. We check the deliverable against what we agreed.
You get
The documentation and a system your team knows how to maintain.
Timelines are set in each proposal.
Three views
Every proposal brings together three views
A process can look perfect from the top and fail day to day. We've been the end users of the processes we redesign.
01 · Decides
What leadership wants
Margin, control, risk and numbers it can trust.
02 · Sets the limits
The reality of the company
Its actual systems, data and resources.
03 · Does the work
The end user
If they can't use it comfortably, the system doesn't work.
Principles
Four rules that hold on every project
- Systems before tactics
- No isolated pieces without looking at the whole process.
- Measure or don't claim
- We check what we agreed on and we don't promise what we can't prove.
- Tool agnostic
- We choose the technology for the case and integrate it with what you already have.
- Client autonomy
- We document and train so your team can maintain the system.
How engagements work
A fixed price per project
This is how every proposal puts it in writing, before you sign.
- Price
- Fixed per project. You know it before you sign.
- Payment
- Monthly or by milestone.
- Included
- What we deliver and how it is checked, in writing.
- Not included
- Tool licenses are paid separately: you purchase them or we manage them for you. Major scope changes get their own quote.
- After delivery
- 30 days of minor adjustments included. Support and maintenance are a separate service.
Start with a free diagnostic
If you tell us how your team handles it today, we'll show you where we'd start.
We reply within 24 business hours to set up the meeting.
